Privacy Policy

At Second Harvest Food Bank of Central Florida, personal information is treated with care and respect. This Privacy Policy explains how personal data is collected, used, and protected—whether through donations, visits to the website, or participation in programs. Transparency and care for your information guide all data practices.. A strong commitment to privacy is one more way to serve the community with integrity.

Donor Privacy Policy
It is the policy of Second Harvest Food Bank of Central Florida to keep all donor information confidential. The Food Bank does not rent, sell, or share any personal or financial information about donors with any other entity.

Website Privacy Policy
This Privacy Policy explains why certain information is collected on www.feedhopenow.org and how that information is protected. It includes details about what information is collected, how it is used, who may access it, and how it is secured.

Some data may be shared with trusted service providers who help operate our website, process donations, or deliver messages. These providers are only given access to the information necessary to perform their services.

Second Harvest Food Bank of Central Florida may update this Privacy Policy at any time by posting changes to the website. Any changes become effective immediately upon posting.

This Privacy Policy notifies you of:

• What personal information is collected through the website
• Who collects and uses this information
• How the information is used and when it may be shared
• What choices are available regarding your information
• What security measures are in place
• How to correct or update your information

For questions about this policy, please contact mshanley@feedhopenow.org and reference “Privacy Policy” in the subject line.

Information We Collect and How It’s Used
When users complete a form on the website—such as a donation, registration, or newsletter signup—basic contact information may be collected. This can include name, email address, mailing address, and communication preferences. Sensitive information like credit card or Social Security numbers is not stored.

If you opt in to receive text messages, your consent is only used to provide you with messaging related to that service. Your information will never be sold or shared for unrelated marketing purposes. Messaging partners, such as platform providers and phone carriers, may access your data solely to help deliver messages.

IP Addresses and Cookies
An IP address is collected from all visitors to help diagnose server issues, track trends, analyze website traffic, and improve the overall user experience. This information is not linked to any individual identity.

The website may use cookies to enhance functionality, store preferences, and streamline your experience. Cookies are small files that your browser stores. If preferred, browser settings can be changed to decline cookies. However, this may affect how certain features of the site perform.

Security
All information submitted through the site is encrypted using Secure Socket Layer (SSL) technology. This means that your data is scrambled before it is sent to ensure privacy during transmission. Account information is stored in secure areas only accessible by qualified personnel. While every effort is made to protect data, no method of transmission over the Internet is completely secure.

Links to Other Websites
The site may contain links to other websites. Once you leave feedhopenow.org, Second Harvest Food Bank of Central Florida is not responsible for the content or privacy practices of other websites. It’s recommended to review the privacy policy of any linked site before sharing personal information.

HIPAA Compliancy
In compliance with HIPAA-AS and FIPA, Second Harvest Food Bank's Privacy Policy Statement can be viewed by clicking on this link. The document is available electronically and in print upon request. To request a copy, please contact Dawn Koffarnus at dkoffarnus@feedhopenow.org

Contact Us
If you have questions about this Privacy Policy, need to correct or delete your data, or have concerns about how your information is handled, contact:

Maria Shanley
Director of Marketing and Data Management
mshanley@feedhopenow.org
Second Harvest Food Bank of Central Florida
411 Mercy Drive, Orlando, FL 32805